Find answers to the most common questions about ordering, shipping, returns, and our handcrafted products. Can't find what you're looking for? Contact us directly.

What are your shipping timelines?: We offer free shipping across India. Most orders are delivered within 5-7 business days. International shipping is also available with timelines varying by location.
Do you offer gift packaging?: Yes! All our products come with premium gift packaging at no extra cost, making them perfect for gifting on any occasion.
What is your return policy?: We offer easy 7-day returns from the date of delivery. Products must be unused and in original packaging. Contact us to initiate a return.
Are your products genuinely handcrafted?: Absolutely! Every piece is 100% handcrafted by skilled local artisans using traditional techniques. Each product undergoes rigorous quality checks.
Do you accept bulk or corporate orders?: Yes, we welcome bulk orders for corporate gifting, weddings, and special events. Contact us at info@ornativo.com for customized quotes.
What payment methods do you accept?: We accept all major payment methods through secure Razorpay gateway including credit/debit cards, UPI, net banking, and wallets. Get 5% off on prepaid orders!
Can I track my order?: Yes! Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery in real-time.
How do I care for brass products?: Clean brass items with a soft cloth and mild soap. For shine, use lemon juice or brass polish. Avoid harsh chemicals to maintain the natural patina.

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Have questions about our handcrafted products? Need help with your order? Our dedicated team is here to assist you with personalized support.

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Visit Our Store

Experience our handcrafted collection in person. We're located in the heart of Faridabad, Haryana.

Address: A-15C, Nehru Ground NIT, Faridabad, Haryana, 121001
Telephone: +91-9711561024
Mon-Sat: 10:00 AM - 7:00 PM IST
Email: info@ornativo.com

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Customer Support

For order inquiries, product information, and general assistance

+91-9711561024

info@ornativo.com

Business Inquiries

For wholesale orders, bulk gifting, and corporate partnerships

+91-9711561024

info@ornativo.com

Returns & Exchanges

Easy 7-day return policy. We're here to ensure your satisfaction

+91-9711561024

info@ornativo.com

WhatsApp Support

Get instant replies to your queries on WhatsApp for quick assistance

+91-9711561024

info@ornativo.com

Quick Answers to Common Queries

Frequently Asked Questions

Find answers to the most common questions about ordering, shipping, returns, and our handcrafted products. Can't find what you're looking for? Contact us directly.

What are your shipping timelines?: We offer free shipping across India. Most orders are delivered within 5-7 business days. International shipping is also available with timelines varying by location.
Do you offer gift packaging?: Yes! All our products come with premium gift packaging at no extra cost, making them perfect for gifting on any occasion.
What is your return policy?: We offer easy 7-day returns from the date of delivery. Products must be unused and in original packaging. Contact us to initiate a return.
Are your products genuinely handcrafted?: Absolutely! Every piece is 100% handcrafted by skilled local artisans using traditional techniques. Each product undergoes rigorous quality checks.
Do you accept bulk or corporate orders?: Yes, we welcome bulk orders for corporate gifting, weddings, and special events. Contact us at info@ornativo.com for customized quotes.
What payment methods do you accept?: We accept all major payment methods through secure Razorpay gateway including credit/debit cards, UPI, net banking, and wallets. Get 5% off on prepaid orders!
Can I track my order?: Yes! Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery in real-time.
How do I care for brass products?: Clean brass items with a soft cloth and mild soap. For shine, use lemon juice or brass polish. Avoid harsh chemicals to maintain the natural patina.